Frequently Asked Questions

Curious about how BARBinc works? We have tried to answer some of the most commonly asked questions here. If the answer to your question is not here please feel free to ask us anything using the form below.


General & Technical FAQs

Our Virtual Sites are hosted under www.barbinc.com/sites/yoursite - however we can redirect to www.yoursite.com or we can integrate our services with your existing site for a small fee.
If you want your own domain, you must buy the name yourself. Otherwise, your site will be available at www.barbinc.com/sites/yoursite.
If you are an independent barber, you will not only be able to tell your clients, but you will be able to keep all of your client information and take it with you. If you are a shop barber, then the client's details remain with the shop, but you can send them a notification via the mobile app that you are moving.
Yes, but only if you sign up as a Shop Owner. Independent barbers are only allowed to have 1 barber. Shop owners can have as many as they like. However, they are charged $5.99 for each barber for the next billing cycle after the barber is added. By default the owner is also a barber so Shop Owner sites have at least 1 barber to start.
We typically do not use email to communicate with Clients except when shop owners want to send out a broadcast. Independent Barbers can send notifications to clients via the Mobile App one at a time, or all at once. Shop barbers can only send notifications one at a time.
The Mobile Apps will work with Any Smartphone browser: Android, iPhone, Blackberry, or Windows Phone.
Yes – all services that are available on the Mobile App will also be available on through your personal website which is included within every package.
No. The system is all hosted on our servers. The only things you need are an internet connection and web browser.

Sales FAQs

Yes that is possible. Our Barbinc referral program has been designed in order to facilitate just that. Please visit the referrals page or email us at: sales@barbinc.com and we can provide you with more details.
No. The Mobile app is FREE for all customers. Your account is based upon your email address, not on your phone number or the number of phones you have. If you are a barber or a barbershop owner, once you login to the Mobile App the system will recognize your account information and give you the correct access level.

Billing & Orders FAQs

All services are available on a month to month basis with automatic renewal unless you cancel. We do also offer 1 year contracts at a further discount.
You can cancel at any time if you have a month to month contract. At that time your site will remain operational only for the current month. If you have an annual contract and you cancel, your site will remain operational for the remainder of the year and then be shut down. To cancel or pause your membership please email us at: sales@barbinc.com.
Currently we only accept electronic payments via Credit/Debit card. We will be expanding our methods of payment in the near future. Membership is set to renew automatically by default, however you will receive notification via email prior to renewal. If the renewal process fails, you will be notified and your site suspended until the issue is resolved.

Ask us anything not covered in the FAQs


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